After meeting me for the first time Doug remembered my name - it made me feel very valued. Because I am a customer service rep, not an executive, we don't cross business paths often, but at each encounter he recalled my name and took a few moments to connect with me. Later while casually meeting weeks later he would recall our previous exchange and ask me how things were. My take on Doug... he takes the time to listen, and he hears what you say because he values you as a person. Your position doesn't matter - you do.